Reserving
Space
Kilimandscharo Active Tours
is a registered company in Kilimanjaro - Tanzania. Kilimandscharo
Active Tours we have daily departure depending on time given. We
also have special date departure that you can register especially
in peak and high season. The high season is from June through September,
October, January and February. We recommend small groups so space
is sometime limited. We also recommend that you call as early as
possible to ensure space is available on your desired departure
date. Our extremely guests book with us about two to three month
in advance. Call us now at: + 255 767 895 333
Reservations
When Kilimandscharo Active Tours
has accepted your booking, the date of the confirmation invoice
activates the terms and conditions of the contract. Confirmation
of services is subject to payment of a deposit of 25% of the total
invoiced amount. Reservations at certain lodges are non-refundable
and the names of these lodges will be provided on request of the
client. The balance is to be paid not later than 60 days prior to
commencement of the services. When reservations are made within
60 days prior to the departure date, full payment is required immediately
on written confirmation.
If payments are not received within
the above time frame, Kilimandscharo Active Tours reserves the right
to cancel the tour which has been booked and retain any deposit
received to set against expenses incurred in the reservation of
such safari or trekking. All bookings are subject to availability
at the time of booking and cannot be guaranteed.
Prices
Prices are quoted in US dollars.
All prices are subject to change without prior notice. Should prices
or costs from suppliers increase due to inflation, currency depreciation,
and/or increase in park fees and/or fuel surcharges, Kilimandscharo
Active Tours will have no other option than to pass on the same
to you. All suppliers reserve the right to increase prices at any
time of the year when costs increase outside the control of the
supplier. Please note that when the client's itinerary overlaps
two seasons, the price will be pro-rated over the two seasons.
Child Rate
Child rate is only applicable to one or two children under 12 years
of age sharing a room with two adults. In the case of two children
sharing a room with parents, the two children will share a bed,
as most hotels and lodges cannot accommodate a fourth bed. One child
sharing a room with one adult will be charged full adult rate.
Single Travellers
Our safari costs are based on double
occupancy. However, we try to accommodate single travellers who
request single accommodation, as well as single travellers who are
looking for a roommate. If a single room is requested, or we are
unable to find a suitable roommate, you will need to pay a single
supplement. Single accommodation is not available on all safaris.
Deposits
Deposits are due at the time of
reservation. The deposit amount is $500 per person. An additional
deposit of $150 per person is required for each extension booked.
Deposit amounts will vary for custom-designed journeys.
Cancellation Policy
If you wish to cancel your safari
vacation you must notify Kilimandscharo Active Tours in writing
as soon as possible. Your notice of cancellation is only effective
when it is received in writing. In such case the following cancellation
charges will be payable:
61+ days prior to departure: Full
deposit
60-15 days prior to departure: 50%
of total price
14- Departure Day / no show: 100%
of total price
Although it rarely happens (and
Kilimandscharo Active Tours will do their utmost to avoid doing
so) our company reserves the right to cancel tours and other arrangements.
If your holiday is cancelled (other than due to your default in
payment) due to unavoidable circumstances beyond our control, e.g.
over bookings, the company will offer you the choice of purchasing
an alternative holiday (and paying or receiving a refund in respect
of any price difference) or receiving a full and immediate refund
of all monies paid to us.
We highly recommend travel
insurance to cover any cancellation fees.
Travel Insurance
It is essential that you are adequately
insured for the activities that you wish to do. Your insurance policy
should specifically cover cancellations, interruption, delays and
unforeseeable expenses as well as any high risk activities that
you wish to undertake.
Travel insurance covers expenses
such as:
trip cancellation,
interruption or delays
emergency accident
and sickness
24-hour emergency medical
assistance
lost, damaged, stolen
or delayed baggage
At a minimum, the insurance should
protect you against trip cancellation and trip interruption, should
you need to cancel your trip due to circumstances such as training
injuries or sickness or emergencies. Ideally, insurance should cover
high altitude trekking (not to be confused with "mountaineering"
or "mountain climbing" which most insurance will not cover)
and all medical and repatriation costs. Keep your proof of insurance
on your person at all times.
Note: AMREF organization is one of the center
in East Africa which deals with evacuation to nearest best medical
hospital if the situation tremendously worse. www.amref.org
We can confidently recommend Travel Guard. We've had great
feedback from our guests about their services. To have a preliminary
look at their coverage options, go to Travel
Guard or www.airmed.com.
Flights
- In the event of flight delays the airlines
concerned are not to be held liable for any act, omission or
event during the time the passengers are not on board their
aircraft or conveyance.
- Flight delays are not considered as alterations
to the program and as a consequence any compensation applied
for from the company is not applicable. In the event of a scheduled
flight delay, cancellation or over booking, Kilimandscharo Active
Tours cannot be held liable for any costs incurred. Any denied
boarding compensation, if applicable, should be sought from
the airline concerned or travel insurance protection and not
Kilimandscharo Active Tours .
- The company cannot guarantee flight times
detailed on the itinerary. It is possible that they may change
at short notice. In the event they do, we will make every available
effort to assist in obtaining a suitable alternative flight.
Our Published Rates
Changes in rates are rare and caused
by extraordinary circumstances outside Kilimandscharo Active Tours
control. In the rare event that a cost should increase, cancellation
is allowed without penalty. All prices are per person, based on
double occupancy. All prices are subject to change.
Travel Documents and Vaccinations
Travellers must be in possession
of valid passports and any visas, permits and certificates required
for the entirety of their safari and shall arrange such vaccinations
as are normally recommended for the countries through which they
intend to travel. Information as to these matters and as to climate,
clothing, baggage, gear, and similar matters is given in good faith
but without responsibility on the part of Kilimandscharo Active
Tours .
Force Majeure
The expression "force majeure"
means any event which the supplier(s) in question could not have
foreseen or avoided even with all due care. Such events may include
war or threat of war, riots, civil strife, industrial dispute, terrorist
activity, natural or nuclear disaster, fire, adverse weather conditions,
government action and all similar circumstances outside the supplier's
control. In these circumstances the suppliers shall not be liable
to pay any compensation or otherwise be responsible for any expenses
or losses you incur where supplier is forced as a result to cancel,
delay, curtail or change your holiday arrangements in any way or
where the performance or prompt performance of the supplier's contractual
obligations is prevented or affected.
Complaints
In the unlikely event that a tour
member has a disagreement whilst on safari this must immediately
be brought to the attention (and put on record) of the local representative,
hotel, lodge or camp management. It is likely that the tour member's
complaint will be satisfactorily resolved there and then. If, however,
this is not the case and the tour member wishes to pursue the matter
on their return from safari, it is essential the complaint be communicated
in writing to Kilimandscharo Active Tours within 10 days of the
end of tour quoting tour reference, destination and departure date.
Shall the client wish to report the matter to our office they are
all welcome so we can re-discuss the matter and resolve it.
Liability
The company and its agents act only as agents of the passenger
in all matters relating to hotel accommodation, sight seeing, tours
and transport. The company's liability to passengers carried in
its own vehicle is governed by the laws of the country in which
the tour takes place and not any other country. All claims are subject
to the jurisdiction of the courts of the country in which the action
arises. The company reserves the right to employ sub-contractors
for all or part of the services. The Company cannot be held responsible
for loss or damage to baggage.
Specific Accommodations
Accommodations and arranged sightseeing are subject to change at
any time due to unforeseen circumstances or circumstances beyond
Kilimandscharo Active Tours control. Every effort will be made to
operate tours as planned, but alterations may occur after the final
itinerary has been issued. |